Live Arrival Guarantee

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We guarantee live arrival!! 

All Crested Gecko orders are shipped in the safest way possible. We guarantee the Crested Gecko will arrive alive,

or we will send you a replacement animal for free, you only have to pay for shipping

The following conditions must be met to get our guarantee. 

1- You must be present on the FIRST delivery attempt if shipped door to door to sign for it. If you are not there on first attempt, the guarantee is void. 

2- If you input your address incorrectly, we cannot guarantee that once it is re-routed, that it will be ok, so make sure you input your address correctly, and then double check it!  

3- Temperatures must be between 40f-85f for door to door service, and 32f-95f for FedEx Hub Pickup

3- In the very unlikely event that you receive a DOA Crested Gecko, All claims must be made within 24 hours from receipt of shipment. Proof of a photo with our label, and our animal clearly deceased. Do not dispose of animal, place in zip-lock and freeze until you get further instructions from us. You may need to return it.