We guarantee live arrival!!
All Crested Gecko orders are shipped in the safest way possible. We guarantee the Crested Gecko will arrive alive,
or we will send you a replacement animal for free, you only have to pay for shipping
The following conditions must be met to get our guarantee.
1- You must be present on the FIRST delivery attempt if shipped door to door to sign for it. If you are not there on first attempt, the guarantee is void.
2- If you input your address incorrectly, we cannot guarantee that once it is re-routed, that it will be ok, so make sure you input your address correctly, and then double check it!
3- Temperatures must be between 40f-85f for door to door service, and 32f-95f for FedEx Hub Pickup
3- In the very unlikely event that you receive a DOA Crested Gecko, All claims must be made within 24 hours from receipt of shipment. Proof of a photo with our label, and our animal clearly deceased. Do not dispose of animal, place in zip-lock and freeze until you get further instructions from us. You may need to return it.