Live Arrival Guarantee


We guarantee live arrival!! 

All Crested Gecko orders are shipped in the safest way possible. We guarantee the Crested Gecko will arrive alive,

or we will send you a replacement animal for free, you only have to pay for shipping

The following conditions must be met to get our guarantee. 

1- You must be present on the FIRST delivery attempt if shipped door to door to sign for it. If you are not there on first attempt, the guarantee is void. 

2- If you input your address incorrectly, we cannot guarantee that once it is re-routed, that it will be ok, so make sure you input your address correctly, and then double check it!  

3- Temperatures must be between 40f-85f for door to door service, and 32f-95f for FedEx Hub Pickup

3- In the very unlikely event that you receive a DOA Crested Gecko, All claims must be made within 24 hours from receipt of shipment. Proof of a photo with our label, and our animal clearly deceased. Do not dispose of animal, place in zip-lock and freeze until you get further instructions from us. You may need to return it.